Facebook’s outgoing head of public policy and communications, Elliot Schrage, has taken the blame for hiring the controversial PR firm Definers that pushed criticism of the social network’s rivals. The admission came in an internal memo obtained by TechCrunch, in which Schrage defended the use of the firm to conduct opposition research. However, he also admitted that his department’s system for escalating complaints had failed, and expressed regret at having let the company down. Schrage announced his departure from Facebook well before the Definers scandal, making him a convenient out for the beleaguered company.
The use of the firm Definers has drawn fierce criticism after it emerged in a New York Times report that the PR firm had used…
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